Support

When you are using CloudyCluster through the AWS Marketplace, provided support includes next business day email support at support@cloudycluster.com. 
Please include your account ID in any support communications.  

If you would like additional options for support, Omnibond offers custom plans please contact sales@omnibond.com

Current Issues

If there are outstanding issues with AMIs in the AWS Marketplace we will put that information here and give you an ETA as soon as possible.

  1. If you are using a touch screen, a browser update affected how our UI responds.  If you notice issues you can select the version from the "Version" pull down during environment creation and this will resolve the issue.
  2. CloudyCluster 1.3.1 was released on the AWS Marketplace and the API issue was resolved.
    1. 20 July, 2017: AWS Changed the structure of the pricing API and this made the menu options for instance types in the UI not display for 1.3.0 and previous verisions.  We have updated an AMI and sent it to the AWS Marketplace team on 21 July for release it is working is way through their process (sometimes this takes a couple of weeks).  

  3. No other known issues